AUNTIE KIRSTY'S
CANINE CARE
AUNTIE KIRSTY'S
CANINE CARE
Bring a smile to
your dog’s face.
Bring a smile to
your dog’s face.
Dog Daycare
Daycare takes place in the home, and includes at least one walk unless otherwise stated. All dogs are welcome to bring a packed lunch and/or dinner.
Full Day
Any period over 4hrs and up to 10hrs, between the hours of 7am and 5pm.
One dog .......... £25.00
Two dogs .......... £45.00
Full Day Extended Hours
Any period over 10hrs, between the hours of 6:30am and 11pm.
One dog .......... £35.00
Two dogs .......... £65.00
Half Day
Any period up to 4hrs, within regular daycare hours. Walk not guaranteed.
One dog .......... £15.00
Two dogs .......... £27.00
Half Day Evening Care
Any period up to 4hrs between the hours of 5:30pm and 11pm. Walk not guaranteed.
One dog .......... £28.00
Two dogs .......... £50.00
Dog Boarding
Boarding takes place in the home, and includes two to three walks per day. Your dog is welcome to treat our home as his/her own and will be loved as a member of our own family.
One dog ..... £32.00 per 24hrs
Two dogs ..... £57.00 per 24hrs
Dog Walking
Your dog is collected from your home, and taken for a walk for you. We time the walk from when we reach our destination, not from the time we collect your dog. We return your dog to you after the walk. Solo walks and walks under 45mins are currently not available.
45min to 60min Walk
One dog .......... £15.00
Two dogs .......... £24.50
75min to 90min Walk
One dog .......... £22.00
Two dogs .......... £35.00
Pet Visits
If you need to be out longer than usual, we can ensure your pets are fed, watered, toileted, played with, and happy. Regardless of the fact that your pet is not staying with us, we still love them as you do!
Per 30min
£17.50 (regardless of number of pets)
Late Payments and Cancellation Fees (for above services) Appointment Policies
Please be advised that late payment and cancellation fees apply on ALL bookings, unless we are given a minimum of TWO WEEKS' notice. All payments should be cleared on or before the day of the booking. Three consecutive late payments and/or cancellations may result in future bookings being refused, due to long waiting lists. We appreciate your understanding and cooperation in this matter. Cancellation fees apply as follows:
24hrs notice or less .......... Full cost of the cancelled service
2 weeks' notice or less (boarding dogs) .......... 50% of the cancelled service
Dog Grooming
Grooming services include, but are not limited to, bath (two shampoos), dry (dryer or towel-dry), brush and comb, nail clip, ears and eyes clean, sanitary clip, body clip/scissor. Time slots are available in 30min increments up to 3hrs; you will always be charged for the time taken, rather than the time booked. Grooming services are completely customisable to suit your budget, so please send us a message if you're not sure which time slot to book. We do not offer anal gland expression. We regret that we are unable to cater for dogs over 40kg at this time. All online bookings require a non-refundable 50% booking fee to secure a time slot.
New Clients - £30.00 per hour
New clients may attend a free 15min Meet and Greet session before any grooming services take place; please use the contact form to request to book this service. One adult may stay throughout the grooming process.
Grooming Rates
Six weekly or under .......... £28.00 per hour
Seven weekly and over .......... £30.00 per hour
Add-On Services
Breath Freshener .......... 0mins
Blueberry Facial .......... 0mins
Paw and Nose Balm .......... 5mins
Deshedding Mud Treatment .......... 15mins
Soothing Mud Treatment .......... 15mins
Flea and Tick Package .......... 20mins
Conditioner .......... 5mins
Matting
We will NOT spend more than 5 minutes on dematting as it is painful and stressful for your dog. If the matting cannot be removed in the initial 5 minutes, we will have no choice other than to shave your dog. If the matting is too close to the skin to safely shave (felted), we will refer you to your vet and you will still be charged the full cost of the time booked. If you have any questions about the best way to brush your dog at home, please just ask and we will be happy to discuss and/or demonstrate our technique and tools. Humanity before vanity - always.
Appointment Policies
Arrivals
We book our grooming appointments on a 1-2-1 basis, so that we can make the experience as stress-free as possible for your dog. To keep the grooming environment calm, please do NOT approach the property until your appointed time, as the dog on the grooming table can see you through the window. If they are busy watching you, especially if they believe you to be their parent, they may be moving more than usual and, if the groomer hasn't seen you, you are putting them at risk of possible injury. If you are early, please park away from the property and wait for your appointed time.
Lateness
Please be advised that we can only hold your appointment for 15mins. If you are more than 15mins late, we may not have time to groom your dog before the next client arrives, and you may still be charged a fee. If you know that you are likely to be late, please call us on 07826 708 904 as soon as possible, bearing in mind that we may need to reschedule.
As previously stated, Auntie Kirsty's Canine Care book grooms on a 1-2-1 basis. If you are late to collect your dog, you are obstructing the next client's appointment. You will receive a message 15mins ahead of your dog's collection time. If you are late to collect your dog, you will be charged a late fee of £10 per 15mins on top of your groom price. If you are over an hour late, the fee will be increased to £20 per 15mins on top of your groom price.
Cancellations
Should you need to cancel your appointment, please let us know with at least 48hrs notice, so that we can fill the appointment from our waiting list.
Fees
Repeat cancellations, late arrivals and/or no-shows will be charged at the following rates, and must be paid in full before making any further bookings:
1st incidence .......... We understand that life happens, so "Let us know, and we'll let it go!" If you have not contacted us within 15 minutes of your appointment start time, you will be required to pay 50% of the cost of the missed groom
2nd incidence .......... 50% of the cost of the missed groom
3rd incidence .......... 100% of the cost of the missed groom, and 50% of the cost of the next groom. This 50% will be treated as a non-refundable and non-transferable booking fee.
Any and all further incidences .......... payment of the balance of the missed groom, and the full cost of the next groom to be paid upon booking for all future grooms. This pre-payment will be treated as a non-refundable and non-transferable booking fee. You may also be denied future services.
Payment
Payment is due upon collection of your dog. We accept cash, card/contactless, Paypal, and BACS. Please send monies to:
KIRSTY BARBER
ACC NO. 29924454
SORT CODE 07-01-16
